Privacy policy

Article 1 – Definitions

For the application of this Privacy Policy (hereinafter referred to as the “Privacy Policy”), the following terms shall have the following meaning when used with an initial capital letter, regardless of whether they are conjugated, agreed or not, used in the singular or plural:

  • “Personal Data”: any data enabling a natural person to be identified directly or indirectly;
  • “La Reliure du Limousin”: a simplified joint stock company under French law, with capital of 40,000.00 euros, having its registered office at Avenue du Tour de Loyre 19360 Malemort, registered with the Brive-la-Gaillarde Trade and Companies Register under SIREN number 323 682 732 RCS Brive B;
  • “Site”: the website operated by La Reliure du Limousin, which can be accessed at the following address: https://www.lareliure.fr/;
  • “User”: any person who accesses the Site and/or uses its functionalities;
  • “Contract”: contract for the provision of services concluded with La Reliure du Limousin for the preservation and enhancement of heritage and industrial documents;
  • “Customer”: any person who has concluded a Contract with La Reliure du Limousin;
  • “Prospect”: any person potentially interested in the services offered by La Reliure du Limousin, but who is not a Customer of La Reliure du Limousin.

Article 2 – Application of the Privacy Policy

La Reliure du Limousin attaches great importance to the protection of the private life and Personal Data of Users, Prospects and Customers. La Reliure du Limousin takes great care to adopt and respect strict Privacy Policy in accordance with current legislation. The purpose of the Privacy Policy is to inform Users, Prospects and Customers of La Reliure du Limousin’s practices regarding the collection and processing of their Personal Data. When accessing the Site, Users, Prospects and Customers can consult the Privacy Policy and are encouraged to read it regularly. La Reliure du Limousin reserves the right to modify its Privacy Policy at any time, each new version replacing the previous one as soon as it is first published on the Site. If the User, Prospect or Customer is a minor or incapable, they declare that they has obtained the consent of their parents or legal representatives prior to the collection and processing of their Personal Data by La Reliure du Limousin. If the User, Prospect or Customer is a minor under the age of fifteen (15), the processing of their Personal Data on the legal basis of their consent shall be subject to the consent of the minor concerned and of the holder(s) of parental authority over such minor. La Reliure du Limousin undertakes to comply with the provisions of Law No. 78-17 of 6 January 1978 relating to information technology, files and freedoms, as amended, and with the provisions of Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46.

Article 3 – Personal Data collected

3.1. Personal Data provided by Users, Prospects and Customers

  1. Using the forms available on the Site

The Personal Data collected by La Reliure du Limousin on its Site are those provided voluntarily by the User to be contacted by La Reliure du Limousin for the realisation of a project, to send an unsolicited application or in response to a job offer published on the Site.

Personal Data is therefore:

  • Where applicable, to be contacted by La Reliure du Limousin: the User’s contact details (surname, first name, email address, telephone number (landline and/or mobile); company name; any personal data provided in the free text zones by the User to contact La Reliure du Limousin;
  • Where applicable, to apply spontaneously or to respond to a job offer posted on the Site: the User’s contact details (surname, first name, email address); any data contained in his/her curriculum vitae; any personal data provided in the free text zones by the User;

The Personal Data marked by an asterisk at the time of collection must be communicated to La Reliure du Limousin. If this Personal Data is not provided, La Reliure du Limousin will not be able to contact Users who have made a request, nor will be able to respond to online applications from Users.

  1. Apart from the forms accessible on the Site and/or via the Customer Account

In order to draw up detailed quotations for the various document conservation and promotion services offered by La Reliure du Limousin, and then, where applicable, in order to conclude, execute and monitor the contracts entered into, La Reliure du Limousin collects additional Personal Data and, where applicable, depending on the services:

  • The full contact details of the User, Prospect or Customer: surname, maiden name, first name, postal address, business landline phone and/or mobile number, business email address;
  • The data required to create a Customer Account: company name, business name, surname and first name of the contact person, email address, telephone number and postal address;
  • Data relating to the Contract: transaction number, service(s) purchased, amount, period, history of the Customer relationship, correspondence with Customers and customer service, exchanges and comments from Customers;
  • Data relating to invoice payments: invoicing entities, invoicing address(es), payment terms, discounts granted, receipts, balances and outstanding amounts.
  • Where applicable, with a view to drawing up a quotation, data relating to the geographical location of the User or Prospect (which may vary depending on the services required): address of arrival and address of departure of the documents to be processed; scheduled date of the service.

Personal Data marked by an asterisk or indicated as mandatory at the time of collection must be communicated to La Reliure du Limousin. If this Personal Data is not provided, La Reliure du Limousin will not be able to draw up detailed quotations or letters of engagement and, where applicable, to execute the Contracts entered into and ensure their follow-up.

Depending on the particularities of the country of departure or arrival, or changes in legislation or regulations, additional Personal Data, not covered by the Privacy Policy and unforeseeable, may be necessary for the performance of the Contract.

La Reliure du Limousin will then expressly request this from the Customer. Any such additional Personal Data will then be processed in the same way as the Personal Data listed in this Privacy Policy and always in compliance with the Privacy Policy.

3.2. Personal Data from cookies

The User’s Personal Data is also collected through cookies deposited on the medium used by the User (computer, tablet, mobile phone, smartphone) when accessing the Site, subject to the User’s consent, which may be modified at any time.

Cookies are small volumes of data stored by the web browser on the medium used by the User (computer, tablet, mobile phone, smartphone). Cookies may be permanent or temporary. Permanent cookies are stored on the User’s device for a period not exceeding thirteen (13) months. Temporary cookies disappear at the end of each browsing session.

The use of cookies may involve the collection and use of data about the User, such as their IP address or other online mobile identifiers.

The cookies used on the Site are of various types and serve several purposes.

3.2.1. Cookies used on the Site

(i) The cookies that do not require the User’s prior consent are the following:

  • Strictly necessary cookies: These cookies do not store any information that could personally identify the User. However, these cookies are essential for browsing the Site and using its functions. These cookies are generally only set in response to actions requested by the User, which amount to service requests, such as configuring the User’s confidentiality preferences, logging in or filling in forms. Authentication and security cookies are used, for example, to identify and recognise registered Users and to enable them to access the content or functions requested.
  • Functionalities cookies: These cookies facilitate the operation of the Site, as well as the use of all of the Site’s functionalities and the provision of improved and personal functionalities, in particular by memorising connection data (IP address), the User’s preferences, etc. These cookies are defined by La Reliure du Limousin or by its third-party suppliers whose services it has added to its pages. For example, these cookies enable the Site to be displayed in English or French depending on the language of the browser used by the User.

Although the deposit of these cookies does not require the User’s prior consent, the User may at any time configure their browser to block them or to warn of their presence (see point 3.2.2.i).

However, by deleting these cookies, the User risks no longer being able to access the Site or use its functions.

La Reliure du Limousin declines all responsibility for the consequences linked to the degraded functioning of the Site resulting from the impossibility for La Reliure du Limousin to save or consult these cookies.

(ii) Cookies subject to the prior consent of the User are analysis and performance cookies. These cookies make it possible to monitor the Site and to compile statistics on the use of the Site in order to improve its operation, in particular by determining the number of visitors, the pages most frequently consulted, the duration of the connection, the type of browser used, the pages from which the User accessed the Site, the search engines used to access the Site and the geographical location from which the User accessed the Site. All the data collected by these cookies is grouped together and is therefore anonymous.

La Reliure du Limousin obtains the User’s consent before depositing these cookies.

The User may at any time withdraw their consent to the deposit of these cookies and configure their browser to block them or be alerted to their presence (see point 3.2.2.) Blocking these cookies does not affect the functionality of the Site. However, deactivating them will prevent the collection of Data relating to the User’s browsing on the Site and therefore the proposal of tailored content.

3.2.2. Users’ choices concerning cookies

(i) Refuse all cookies or only those cookies whose deposit is subject to the User’s prior consent via the User’s browser software

The User can configure their browser software so that cookies are stored on their terminal or, conversely, so that they are rejected, either systematically or depending on the sender.

The User can also configure their browser software so that they are offered the option of accepting or rejecting cookies from time to time, before a cookie is likely to be stored on their terminal.

The User may at any time modify the configuration of their browser to accept or refuse all or some cookies, and block or delete cookies that have already been saved on their browser.

For cookie management, the configuration of each browser is different. It is described in the help menu of the User’s browser, which will enable them to find out how to modify their wishes with regard to cookies:

The User may also consult the website of the Commission Nationale de l’Informatique et des Libertés (hereinafter the “CNIL”) for instructions on how to configure the most commonly used browsers at the following address: http://www.cnil.fr/vos-droits/vos-traces/les-cookies/conseils-aux-internautes/ or consult the “Help” section of the browser they are using.

In this way, the User has the option of blocking all cookies or only those whose deposit is subject to their prior consent, with the consequences that such blocking is likely to cause, as expressly explained.

(ii) Refuse only those cookies whose placement requires the User’s prior consent by using a deactivation link

The User may click on the following deactivation link: Google Analytics: https://tools.google.com/dlpage/gaoptout?hl=en

Article 4 – Processing of Personal Data

4.1. Responsible for processing Personal Data: La Reliure du Limousin is responsible for processing the Personal Data of Users, Prospects and Customers.

4.2. Personal Data Protection Delegate

The Personal Data Protection Delegate appointed by La Reliure du Limousin is Mr Emmanuel Le Guen. For any questions relating to the Privacy Policy and for any requests or questions relating to Personal Data, the Customer, Prospect or User should contact the Personal Data Protection Delegate directly, whose contact details are as follows:

4.3. Purposes of processing

The Personal Data of Users, Prospects and Customers is processed by La Reliure du Limousin for the purposes of its activity, which varies according to the services concerned, and which are as follows: contacting Users and Prospects who have made a request on the Site; processing unsolicited applications or applications in response to a job offer sent by Users; sending newsletters to Users, Prospects and Customers who have subscribed to them; processing requests for quotations from Users and Prospects, sending quotations, contacting Users and Prospects after quotations have been drawn up; answering questions and complaints from Users, Prospects and Customers and providing a customer service to Customers; executing Contracts, informing Customers of the progress of services entrusted to La Reliure du Limousin by Contract; creating and managing Customer Accounts: Personal Data will be used to identify the Customer and enable them to access certain functionalities of the Customer Account, in particular to monitor the progress of the services entrusted to them; to collect payments from Customers; to manage unpaid invoices and Customer disputes; to carry out operations relating to canvassing, such as contacting Users, Prospects and Customers to offer them commercial offers and news; to carry out satisfaction surveys; organising promotional operations; analysing the Personal Data of Users, Prospects and Customers in order to provide them with relevant commercial offers and information; testing and improving the Site and the services offered; managing requests for the right to access, rectify, delete, oppose, limit and port the Personal Data of Customers, Prospects and Users; verifying the information provided by Customers, Prospects and Users.

4.4. Commercial prospecting

Without the prior express consent of the User and the Prospect, La Reliure du Limousin undertakes not to use their Personal Data for commercial purposes, in particular to send advertising messages, news, subscriptions to newsletters or any other information.

La Reliure du Limousin informs the Customer of the use of their Personal Data in order to send them commercial prospecting messages concerning services similar to those already provided by La Reliure du Limousin. Apart from this, La Reliure du Limousin undertakes to obtain the prior and express consent of the Customer.

The User, the Prospect and the Customer may at any time oppose or withdraw their consent to receive commercial prospecting messages by clicking on an unsubscribe link contained in the commercial prospecting electronic messages sent to them, or by changing the settings on the Customer Account.

4.5. Legal basis for processing

The processing of Personal Data is necessary for the performance of the Contract and/or pre-contractual measures taken at the request of the Customer or the User (requests for quotations, sending of job applications, etc.).

The processing of Personal Data for the purpose of commercial prospecting is based on the prior and express consent of the User, the Customer and the Prospect. When commercial prospecting concerns services similar to those already provided to the Customer, the processing of their Personal Data is based on the legitimate interest of La Reliure du Limousin in developing its commercial relations with its Customers.

Finally, the processing of Personal Data for specific purposes such as conducting satisfaction surveys, analysing Personal Data to provide commercial offers and relevant information, testing and improving the Site, is based on the legitimate interest of La Reliure du Limousin to develop and monitor its commercial relations with Customers, Users and Prospects.

4.6. Recipients of Personal Data The Personal Data of Users, Prospects and Customers collected by La Reliure du Limousin is intended for the authorised personnel of the customer, marketing, recruitment, human resources and/or sales departments of La Reliure du Limousin, as well as for the authorised personnel of sub-contractors used by La Reliure du Limousin and who need access to Personal Data in order to carry out their tasks, in particular transport service providers, IT service providers, technical service providers, payment service providers, collection companies and credit organisations.

The Customer’s Personal Data may also be transmitted to the insurance company Helvetia, a partner of La Reliure du Limousin, in the event that the Customer subscribes to the insurance policy offered by La Reliure du Limousin.

The Customer’s Personal Data is, if necessary, for the execution of the Contract, likely to be communicated to the authorised personnel of the subsidiaries of La Reliure du Limousin, or to the authorised personnel of the international partner agencies of La Reliure du Limousin (for countries in which La Reliure du Limousin does not have subsidiaries), as well as to their own sub-contractors, in compliance with the provisions of article 6 of the Confidentiality Policy.

La Reliure du Limousin undertakes not to disclose the Personal Data of Customers, Prospects and Users to any other third party, except with the explicit and prior consent of the Customer, Prospect and/or User, or in the circumstances listed below:

  • La Reliure du Limousin may be required, by law, in the context of legal proceedings, litigation and/or any claim against it, to disclose the Personal Data of the Customer, Prospect or User;
  • La Reliure du Limousin may also disclose Personal Data if it believes that disclosure is necessary or appropriate for national security, law enforcement or other matters of public interest;
  • La Reliure du Limousin may also disclose Personal Data if it believes that such disclosure is reasonably necessary to enforce compliance with this clause or to protect its activities or the Customer or the User or the Prospect;
  • In the event of restructuring, La Reliure du Limousin may legitimately transfer all Personal Data to its successor in title.

4.7. Storage duration of Personal Data

The Customer’s Personal Data is stored for the entire duration of the performance of the Contract with a view to its proper fulfilment by La Reliure du Limousin and any sub-contractors.

The Customer’s Personal Data used to prove the existence of the Contract will be kept for a period of five (5) years from the end of the performance of the service which is the subject of the Contract.

The Customer’s Personal Data collected for the purpose of taking out an insurance policy will be kept for the duration of the insurance contract taken out, and for the period required to settle the claim, where applicable.

Personal Data relating to the Customer Account will be kept for a period of three (3) years from the date of the Customer’s last activity on their Customer Account. At the end of this period, the Customer will be considered inactive and their Customer Account will be automatically deactivated.

The Customer’s Personal Data which enables La Reliure du Limousin to meet its accounting obligations will be kept for a period of ten (10) years from the end of the financial year concerned.

The Personal Data of Customer used for commercial prospection will kept for a period of three (3) years from the end of the contractual relationship.

The Personal Data of Prospects and Users who have not concluded a Contract with La Reliure du Limousin used for commercial prospection will be kept for a period of three (3) years from the date of their collection on the Site. At the end of this period of three (3) years, La Reliure du Limousin may contact the User and the Prospect again to find out if they wish to continue receiving commercial solicitations.

The Personal Data collected through cookies will be kept for a period of thirteen (13) months from the time it is collected on the Site.

In the event of a negative outcome to an application, La Reliure du Limousin may inform the User of its wish to keep its file, in order to give the User the possibility of requesting its destruction. If the User does not request the destruction of their file, their Personal Data will be automatically destroyed two (2) years after the last contact with the User. La Reliure du Limousin undertakes to destroy or make anonymous the Personal Data of Customers, Prospects and Users after the periods required for the purposes for which they are processed.

Article 5 – Rights of the User, Prospect and Customer

Legislation on the protection of Personal Data grants Users, Prospects and Customers several rights described below.

The right of access allows the User, Prospect and Customer permanent access to their Personal Data. The right of rectification allows the User, Prospect and Customer to update inaccurate or incomplete data concerning them.

The right to object enables the User, Prospect and Customer to object, for legitimate reasons, to their Personal Data being processed.

The right to limitation allows the User, Prospect and Customer to limit the processing of their Personal Data in the cases restrictively listed by the law in force.

The right to data portability allows the User, Prospect and Customer to receive the Personal Data concerning them and which they have provided to La Reliure du Limousin, and to pass them on to another data controller, under the conditions provided for by the law in force.

The right to erase data allows the User, Prospect and Customer to obtain the erasure of their Personal Data in the cases restrictively listed by the law in force.

The User, Prospect and Customer may revoke their consent to the processing of their Personal Data by La Reliure du Limousin at any time.

In addition, the User, Prospect and Customer also have the right to anticipate the fate of their Personal Data after their death, by defining (general or specific) instructions regarding the storage, deletion or communication of their Personal Data after their death.

The User, Prospect and Customer is informed that they are free to designate a person to carry out their instructions and that they may modify or revoke their instructions at any time.

The User, Prospect and Customer may exercise their rights of access, rectification, cancellation, opposition, restriction, portability, of defining directives relating to the conservation, deletion or communication of their Personal Data after their death, and of expressing their wish to revoke their consent to the processing of their personal data by contacting La Reliure du Limousin at the following address:

  • By post: La Reliure du Limousin For the attention of the Data Protection Delegate/Marketing Department, Avenue du Tour de Loyre 19360 Malemort
  • By email: c.bappel@lareliure.fr

La Reliure du Limousin endeavours to respond to requests from Customers, Prospects and Users within a reasonable time and in any case within the time limits set by the regulations in force.

La Reliure du Limousin will take all necessary precautions to verify the identity of the person making the request, if applicable, before granting the request, in order to avoid the risk of abusive requests.

The User, Prospect and Customer also have the right to submit a complaint to the CNIL and to bring an action against La Reliure du Limousin before the competent courts if they find that La Reliure du Limousin has infringed their rights with regards to Personal Data. In the event of an infringement, the User, Prospect and Customer may claim full compensation for the damage suffered.

Finally, the User, Prospect and Customer have the right not to be the subject to a decision based exclusively on automated processing, including profiling, producing legal effects concerning them or significantly affecting them in a similar way.

Article 6 – Security of Personal Data

6.1. Security and privacy measures

La Reliure du Limousin makes its best efforts by taking all appropriate measures to ensure the security and privacy of the Personal Data of Users, Prospects and Customers to prevent them from being damaged or deformed or that unauthorised third parties have access to them and misuse them. The Customer who believes that their Customer Account has been misused must contact La Reliure du Limousin immediately at the following address: c.bappel@lareliure.fr

La Reliure du Limousin implements technical and organisational measures to ensure adequate security for the Personal Data of Customers, Prospects and Users, in particular: management and control of access to Personal Data; installation of software to monitor La Reliure du Limousin’s computer network; use of hardware firewalls to protect La Reliure du Limousin’s computer networks; installation and use of antivirus software and firewalls; backup and encryption of Personal Data ; restricted access to servers using a login and password and a secure virtual private network (VPN); regular assessment of the integrity of the means of protection; encryption of computer communications to La Reliure du Limousin’s partners; protection of current physical documents; storage of old physical files in a secure archive warehouse.

6.2. Transfer of Personal Data outside the European Union

Customers’ Personal Data may be transferred to a country outside the European Union, when this transfer is strictly necessary for the performance of the Contract. The recipients of the Customers’ Personal Data established in a country outside the European Union are listed in article 4.5 of the Privacy Policy. La Reliure du Limousin ensures that these transfers of Personal Data outside the European Union are carried out in accordance with its Privacy Policy. When the country of destination of Personal Data which is not a member of the European Union has not been officially recognised as offering an adequate level of protection by the European Commission, La Reliure du Limousin undertakes to provide adequate guarantees to protect the Personal Data of its Customers, in accordance with Article 46 of the General Data Protection Regulation, in particular by using standard contractual clauses approved by the European Commission. La Reliure du Limousin also ensures that Customers always have enforceable rights and effective legal remedies.

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